Frequently Asked Questions

1. What types of products do you offer?

We specialize in high-quality dog clothing, toys, grooming supplies, collars, leashes, harnesses, and accessories. Our products are designed to keep your pup comfortable, stylish, and well cared for!

2. Do you offer sizing guides for dog clothing and accessories?

Yes! Each product page includes a detailed size chart to help you find the perfect fit for your pup. If you're unsure, feel free to reach out to us for guidance.

3. How long does shipping take?

Most orders are processed within 2-3 business days, and standard shipping typically takes 5-10 business days. Expedited shipping options are available at checkout.

4. Do you ship internationally?

Currently, we only ship within the U.S., but we are working on expanding our shipping options in the future!

5. What is your return and exchange policy?

We offer hassle-free returns and exchanges within 30 days of delivery. Items must be unused and in original packaging. Custom and final sale items are non-returnable. See our Returns & Refunds Policy for more details.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We’ll be happy to send a replacement or issue a refund.

7. How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status through the Track My Order page on our website.

8. Do you offer discounts or promotions?

Yes! Sign up for our newsletter to get exclusive discounts and special offers. We also have seasonal sales and limited-time promotions, so stay tuned!

9. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 12 hours of purchase. After that, we begin processing, and changes may not be possible. Contact us as soon as possible if you need assistance.

10. How can I contact customer support?

You can reach us through our Contact Us page, via email at [your support email], or through our live chat during business hours. We’re happy to help!